Director, Crisis Services

Our client is seeking a Director, Crisis Services to join their team. The Director of Crisis Services provides strategic leadership and operational oversight of crisis response, urgent care, co-response, crisis stabilization units, and detox services. This role ensures the delivery of high-quality, evidence-based services, focused on safety and client experience, while maintaining compliance with regulatory standards. The Director serves as a resource to staff and community partners, coordinates crisis services initiatives, and is routinely on-call to provide guidance and support during critical incidents or emergent situations, ensuring rapid and effective resolution. The Director also cultivates a high-performing team environment and fosters ongoing professional development among program leaders and staff.
Job Duties

• Provide day-to-day leadership, on-call, and operational management of crisis stabilization, urgent care, and detox programs, supervising managers, supervisors, and frontline staff.
• Ensure services are delivered using evidence-based and best practices, with a strong focus on safety, quality, and client experience.
• Develop, implement, and evaluate crisis response initiatives to meet emerging community needs and improve system-wide outcomes.
• Recruit, coach, and develop program leaders and staff, fostering professional growth and a supportive, high-performance team environment.
• Maintain compliance with state, federal, and local regulations; oversee audits, site visits, and certification processes; ensure accurate and timely reporting.
• Establish and monitor program performance metrics, guiding quality improvement efforts and adjusting practices as needed.
• Collaborate with law enforcement, hospitals, behavioral health providers, and community partners to coordinate crisis services and promote continuity of care.
• Manage budgets and resources for crisis programs, identifying opportunities for efficiency and sustainability; participate in grant development and funding initiatives.
• Lead clinical and operational response during high-risk or emergent situations, ensuring clear protocols and staff support.
• Represent the organization on regional or statewide committees, task forces, and partnerships related to crisis response.
• Other job-related duties as directed by leadership.

Required Skills/Abilities

• Ability to guide and support multidisciplinary teams through critical, fast-paced situations.
• Skilled in clinical and operational decision-making, with the ability to balance safety, compliance, and client-centered care.
• Excellent communication and collaboration skills, with experience working across community systems (healthcare, law enforcement, behavioral health, etc.).
• Proficiency in data-driven decision making and quality improvement strategies.
• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• High level of professionalism, integrity, and ethical standards.
• Familiar with EHR systems, telehealth platforms, and clinical data management tools.
• Financial acumen, including budgeting, forecasting, and resource stewardship.
• Regular and predictable attendance, and promptness for work.

Education and Experience

• Bachelor’s degree in behavioral health, social work, psychology, counseling, psychiatry, or a related field preferred. Equivalent work experience may be considered in lieu of degree.
• Current, active, and unrestricted license (LIMHP, LICSW or LMHP) in Nebraska preferred.
• Licensed Alcohol and Drug Counselor (LADC) preferred.
• Five years’ progressive experience in behavioral health crisis services, including at least three years in a leadership role.
• Expertise in crisis stabilization, urgent care, or detox programming strongly preferred.
• Valid driver’s license, proof of liability insurance, and ability to travel for agency business.