Information Desk Representative, flexible hours, Omaha

Madonna Rehabilitation Hospitals seeks out the best talent available to provide the world-class patient experience we have become known for across the country and we want you to join our team!

At Madonna you will experience heartfelt hospitality with unmatched innovation and education.  Your time at work should be rewarding which is why Madonna believes in providing you the tools you need to achieve success both inside and outside of work.  While you are making an impact on the patients we service, Madonna will invest in your health and wellness by providing a comprehensive benefit packet, paid time off, retirement plans and much more. 

Our culture is based on the core principles of Collaboration, Hospitality, Respect, Innovation, Stewardship, Teaching.  If these traits align with you, find your career at Madonna!


POSITION 
Information Desk Rep, weekend hours, flexible, up to 8 hours/week

RESPONSIBILITIES 

• Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need.
• Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor.
• Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations.
• Completes active screening  to all individuals entering the facilities, ensuring Madonna procedures are followed including masking.
• Responsible for providing kiosk assistance if/when used, no-touch temperature checks, and general assistance for employees, patients, vendors, caregivers, visitors and others entering the facility for a variety purposes.
• May be asked to provide assistance with special projects and events on occasion.
• Assists with ensuring packages, flower, and food deliveries are communicated and picked up by appropriate parties or delivered by external delivery services in a timely manner. Assists with training other staff and volunteers as assigned.
  
  SKILLS & ABILITIES
• Must have excellent customer service and problem solving skills.
• Excellent communication skills required including verbal, (in person or by telephone), and written clarity.
• Must be able to work independently, as well as in collaboration with others.
• Must have the ability to operate standard office equipment and basic computer access.
• Interpersonal skills
• Strong communication skills
• Problem-solving
  EDUCATION & EXPERIENCE
• High School diploma or equivalency required.
• Experience in information desk, receptionist, customer service or medical environment requiring frequent public interaction preferred.
• Must be able to work with the public without adverse reaction in a variety of situations.
• Must interact in a positive and friendly informed manner at all times with staff and public, either in person or by telephone.
• Must be at least 18 years of age.
  
  
  Madonna Rehabilitation Hospitals is a Catholic health care facility serving all faiths and, in accordance with state and federal laws, does not discriminate on the basis of age, race, color, religion, sex, physical or mental disability, natural origin, marital status, pregnancy, Vietnam era veteran status or receipt of public assistance.