Accessibility Services Assistant

The Accessibility Services Assistant provides support to the Coordinator of Accessibility Services by managing front-line services which includes assisting students and managing correspondence with students utilizing Accessibility Services. This position reports to our Council Bluffs campus and work hours are 8:00 am - 1:00 pm Monday-Friday.  

• Demonstrates IWCCâ??s core mission, vision and values.
• Provides exceptional, friendly, and helpful customer service to students, faculty, and staff inquiring about Accessibility Services by providing information, answering questions, and providing assistance. 
• Provides general administrative support to the Coordinator of Accessibility Services.
• Oversees the scheduling of exams for students with testing accommodations.
• Monitors and provides follow-up to students who have started the accommodations process; updates the Coordinator of Accessibility Services.
• Prepares and sends routine student correspondence regarding accommodations. 
• Locates alternative text for students with the appropriate accommodations and distributes text in a timely manner to students. 
• Maintains detailed records of all requests for and fulfillment of technology and assistive equipment. 
• Maintains confidentiality as required by ADA law.
• Completes other duties as assigned.

• High school diploma required.
• Experience that demonstrates sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students.  
• Experience that illustrates a history of successfully collaborating with co-workers on a regular basis to achieve common goals.  
• Experience that demonstrates strong communications skills, as well as strong organizational skills.
• Experience that demonstrates the ability to successfully work and complete several projects at one time.
• Self-starter with the ability to perform with little direct supervision.
• Iowa Westernâ??s Student Services Division fosters learning environments that engage and empower our students to grow and develop. All Student Services staff members must have the ability to excel in team and individual settings, multi-task, problem solve, manage their time, and maintain positive relationships with students, staff, and faculty while thriving in a fast-paced environment.
• Strong computer and technological skills.
• Ability to handle multiple tasks with frequent interruption.
• Ability to maintain confidential information.
• Ability to pass a background check.

• Normal office work
• Light work (lift 10 lbs.)
• Required to sit for extended periods of time and use hands to operate a computer keyboard, telephone and basic office equipment.
• While performing duties of this job, the employee is regularly required to talk and hear.
• The employee may be required to walk around the campus.

• Reading, Writing, Calculating
• Social Interaction Skills
• Reasoning/Analysis
• Works with Minimal Supervision